If you are looking for something particular that you can't see on our website or is currently showing as out of stock, please email us or call us and we will try to order it for you. Special orders may be subject to additional delivery times/costs but we will be able to advise you of these.

If you are looking for something particular that you can't see on our website or is currently showing as out of stock, please email us or call us and we will try to order it for you. Special orders may be subject to additional delivery times/costs but we will be able to advise you of these

PDH Sports Ltd only trades in GBP sterling.

Products are available on pre-order from time to time e.g. new release rackets. If a product is available on pre-order this will be clearly indicated in the product description. We will also give an indication of the approximate delivery date.

Please contact one of our team via customerservice@Playpro.com and we will check whether your order has been successfully processed.

Yes, unless stated otherwise on our website. A number of the leading tennis rackets now come as frame only (unstrung), but we do provide a professional restringing service (see below).

Yes, we can restring squash, tennis, badminton and racketball rackets to your requirements. We use a Babolat Sensor electronic restringing machine and all restrings are undertaken by our racket experts. We can obtain most strings even if they are not shown on our website as being held in stock. We are happy to give advice on the most appropriate string and string tension for your style and level of play.

Yes, unless stated otherwise on our website.

Grip sizes are measured using numbers 1-5. We also specify the grip sizes using the American method (ie the number 4, followed by a fraction). This is the actual measurement around the base of the handle in inches.

The grip sizes convert from US sizes to UK sizes as follows with size 1 the smallest and Grip size 5 the largest as shown below:

4 1/8 = 1
4 1/4 = 2
4 3/8 = 3
4 1/2 = 4
4 5/8 = 5

Please note that Play Pro Ltd uses this service for the majority of our UK mainland deliveries. Sundry and smaller items will be sent by Royal Mail.

International orders are also sent via a tracked service by either DPD or Royal Mail depending on the destination. Please email customerservice@Playpro.com if you would like a tracking reference for an international order.

We offer various different delivery options. See the Shipping and Delivery section of our website for full details.

Do you deliver outside the UK?

Yes we ship internationally every day. See the Shipping and Delivery section of our website for a comprehensive list of countries and charges.

Please note: Play Pro Ltd sells all items on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or duties may be payable according to local regulations.

Customers outside the UK may have to pay import duty or formal customs entry. If customs duties or are required, the delivery may be delayed and we are sorry but Play Pro cannot assist with this process.

To help ensure that customs duties are not payable for deliveries outside the UK, it is advisable to keep your total order value below the customs duty threshold of your destination country. Please check your local thresholds and duties before placing your order with us as we are not responsible for any additional duties payable in the destination country.

We aim to despatch all orders within 24 hours of receiving the order (except for weekends and public holidays).

Most items will require a signature on delivery. If you are at work during the day we recommend that you select your place of work as the delivery address.

Play Store Ltd has recently launched a new timed delivery service for the majority of our UK mainland orders. The service provides customers with a precise one hour window in which their goods will be delivered by our courier DPD.

On the day of delivery you receive an email and SMS text message which informs you of your one hour delivery slot providing that you have given an email address/mobile telephone number when placing your order/registering with us.

You can control the delivery so if you are not going to be at home and won't be in to sign for the package, simply text back and arrange for your products to be delivered on a more convenient date. To use the email and text service you will need to provide your email address and mobile number when registering/ordering via our website.

Please note that Play Pro uses this service for the majority of our UK mainland deliveries. Sundry and smaller items will be sent by Royal Mail 'first class signed for' and a card will be left if you are not at home to receive your order.

All returns should be sent to Play Pro Ltd returns department, Unit 8 Eagle Park, Alfreton Road, Derby DE21 4AE. Please include your full contact details and reason for the return. Further details of our returns policy can be found by clicking here.